At Garden State Vapes, we strive to maintain the highest standards of journalism and provide accurate, reliable, and engaging content to our readers. We value feedback from our audience and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines the process for submitting complaints and how we handle and respond to them.
Submitting a Complaint:
If you have a complaint about any aspect of our editorial content, including articles, reviews, or any other published material, we encourage you to contact us at [email protected] Please include the following information in your complaint:
- Your name and contact details.
- The specific article or content you are referring to, including the publication date and any relevant links or references.
- A clear description of the complaint, including the specific aspect(s) you find problematic or in violation of journalistic standards.
Complaint Handling Procedure:
Upon receiving a complaint, we will acknowledge receipt within [insert timeframe] and provide you with an estimated timeframe for our response. We will handle your complaint promptly, thoroughly, and impartially, ensuring a fair and objective assessment of the issue raised.
- Review and Investigation: Our editorial team will carefully review the complaint and investigate the specific issue raised. This may involve consulting the relevant journalists, editors, or other individuals involved in the creation or publication of the content in question.
- Assessment and Resolution: We will assess the complaint based on its merits, taking into consideration our internal editorial policies, industry standards, and legal obligations. We will determine the appropriate resolution, which may include correcting or clarifying the content, issuing an apology or retraction, or any other necessary action to address the complaint effectively.
- Communication and Response: Once our investigation is complete and a resolution is determined, we will communicate our findings and actions to you in writing. We aim to provide a response within [insert timeframe], although complex issues may require additional time for thorough examination.
- Escalation: If you are not satisfied with our initial response or the outcome of your complaint, you may request an escalation of your complaint. This will be reviewed by a senior member of our editorial team or management, who will conduct a further assessment and provide a final response within a reasonable timeframe.
Confidentiality and Privacy:
We treat all complaints with strict confidentiality. Any personal information you provide during the complaint process will be handled in accordance with our Privacy Policy.
Review of the Editorial Complaints Policy:
We regularly review and update our Editorial Complaints Policy to ensure it remains effective and relevant. We welcome feedback and suggestions for improvement, and we encourage you to share your thoughts with us.
Contact Us:
To submit an editorial complaint or if you have any questions regarding our Editorial Complaints Policy, please email us at [email protected]
Date of Policy: 24-7-2023
The Garden State Vapes Editorial Team